Difficult People
Goal
Face conversations and difficult situations successfully
The differentiating factor in an organization’s success increasingly lies in how its members relate to one another.
We will practice tools for managing and resolving conflicts. We will learn to handle tense situations, improve communication, and transform these encounters into opportunities to build more productive and harmonious relationships.
Who is it for?
Designed for managers and department heads (Sales, Purchasing, HR, etc.).
In general, it is aimed at anyone who needs to manage complex interpersonal relationships in their work environment.
Contents
- Main causes of the conflictive situations.
- Communication barriers: labels, rumors, “assuming,” etc.
- Keys to identifying different types of people and thus getting to know others and yourself better.
- How to treat each person for better harmony, more effective communication, and to prevent interpersonal conflicts.
- You will learn to positively influence interpersonal conflicts, maintaining control in tense situations such as unjustified criticism or shouting. You will develop skills to respond rationally, detect tension, and prevent conflicts from escalating.
- THE AUTHORITARIAN Shouts and intimidates; needs to be in control and his criticisms are brutal.
- THE KNOW-IT-ALL He is arrogant and generally has his own views on any subject.
- The “Lord” agrees to any commitment that he rarely keeps.
- THE NEGATIVE Quick to point out why things aren’t going to go well.
- THE COMPLAINTER Complains about everything. He prefers to complain rather than find solutions.
- THE ONE WHO SAYS NOTHING Never expresses his ideas or lets you know his points of view.
- Of course you recognize them. They work with you, they’re your clients, your suppliers, or people in your family circle. Understand why they behave the way they do, how to relate to them, and how to get the best out of each of them, preventing them from becoming energy drainers for others.
Methodology
- 100% participatory training. Small groups.
- Development of real and concrete situations that each participant faces in their daily life.
- Intervals between sessions for practice. Immediate application to everyday life. Learning by Doing.
- Constant Feeback.
- 15 days before the training session, participants will take the DISC test.
- The program will consist of an 8-hour in-person session and a 1.5-hour virtual session two or three weeks after the in-person session.
The date of the virtual session will be coordinated with the group during the in-person session.
COMET RETIRO
C/ Alfonso XII, nº30,
28014 MADRID
Phone 911 231 07
Session 1 – 07.04.2026
Session 1 – 06.10.2026
HOTEL CARLEMANY
Pza. Miquel Santaló
17002 GIRONA
Tel. 972 211 212
Session 1 – 21.04.2026
Session 1 – 20.10.2026
Estás a un click de tu próximo entrenamiento. Puedes dejarnos tus datos y nos pondremos en contacto contigo para darte más detalles o formalizar la reserva. Y recuerda, en caso de duda… ¡atrévete!
¡Con ganas de acompañarte en tu próximo reto!
