Author name: MRC Training

Consultores de Customer Excellence que representan la empatía, la resolución de problemas y la colaboración en la experiencia del cliente, celebran chocando sus manos en alto y con sonrisa genuina algún logro empresarial. La mesa donde ellos se encuentran sentados reflejan la aplicación práctica de nuestros talleres de formación en atención al cliente y fidelización. Fondo de oficina moderna.
Sin categoría

Leadership Without Hierarchical Authority in Modern Organizations

Article written by @Manuel Tallada, President and Founder of MRC International People Training. Today’s companies face increasingly complex environments, more horizontal structures, and a growing need for collaboration across teams, departments, and diverse areas. In this context, traditional leadership—understood as the ability to direct teams through the formal authority of a position—has given way to […]

Leadership

The Hinge Generation

Article written by @Manel Reyes , Partner – Training Director at MRC International People Training. You’re between 45 and 65 years old, in the maturity of your professional career. In many cases, you’re the oldest in the group. You feel fulfilled and proud of what you’ve contributed, and you believe you still have much more

Sin categoría

Laughter Is a Superpower

Article written by @César de la Paz , Partner – Training Director at MRC International People Training. We laugh when something surprises us in a positive way, when we relax, or when we connect with others. But behind this seemingly simple gesture lies a powerful physiological and social mechanism — a true superpower.

Sin categoría

Consultative Selling and Trends in Commercial Effectiveness

Article written by @Àngel Rodríguez, Partner – Training Director at MRC International People Training. At MRC, we’ve spent years observing how consultative selling has evolved to become a key strategy for building long-term business relationships and offering solutions truly aligned with the client’s real needs. We’ve also witnessed how the commercial landscape continues to transform

Sin categoría

Why You Will Achieve Your Goals in 2025

Article written by @Diego Rodríguez Pozo, Training Director at MRC International People Training. For as long as I can remember, every new year has represented a fresh start — a blank canvas where everything we dream of seems within reach. With the reset of the clock, our hopes and aspirations align, waiting to be chosen

Leadership

The Challenge of Generational Diversity

Article written by @Marga G. Balbín, Training Director at MRC International People Training. Today, we find ourselves working in teams that are increasingly diverse — especially in terms of generational differences. Diversity, in all its forms, is one of the most critical factors for team innovation. Homogeneous teams rarely generate diverse ideas, and their conversations

Sin categoría

Did You Know Your Brain Loves It When You Move?

Article written by @Juan Luis Sayago, Partner – Training Director at MRC International People Training. Yes — human beings are designed to move. Absolutely. As modern Homo sapiens, we’ve been on this planet for around 300,000 years. Technology and our environment have evolved spectacularly, true, but our anatomy, physiology, and neurological system have remained essentially

Leadership

Servant Leadership

Article written by @Enrique Redondo, Training Director at MRC International People Training. In 1970, Robert K. Greenleaf published his essay “The Servant as Leader,” in which he argued that effective leaders are those who seek the best for their teams — granting them autonomy and decision-making power, and fostering an environment where everyone feels valued

Leadership

The Key to Success

Article written by @Ladislao Mollá, Partner – Director at MRC International People Training. What is the key to success? This is the question we’ve been asking for 52 weeks in our podcast — aptly titled “The Key to Success.” A program brilliantly hosted by our colleagues Manuel Tallada and César de la Paz, together with

Leadership

Why Leaders Must Quickly Learn About the Possibilities of AI

Artículo escrito por @Enrique Redondo, Director de Training en MRC International People Training. In recent years, the democratization of artificial intelligence (AI) has accelerated, making it possible for any organization to take advantage of what this technology has to offer. Today’s leaders — some Boomers, mostly Generation X, and an increasing number of Millennials —

Descarga el Programa Completo
Completa este formulario
y recibe nuestro programa completo

Revisa la carpeta de spam si no recibes nuestro correo

Descarga el programa completo
Completa este formulario
y recibe nuestro programa completo

Revisa la carpeta de spam si no recibes nuestro correo

Descarga el programa completo
Completa este formulario
y recibe nuestro programa completo

Revisa la carpeta de spam si no recibes nuestro correo

Descarga el programa completo
Completa este formulario
y recibe nuestro programa completo

Revisa la carpeta de spam si no recibes nuestro correo

Descarga el programa completo
Completa este formulario
y recibe nuestro programa completo

Revisa tu carpeta de spam si no recibes nuestro correo

Descarga el programa completo
Completa este formulario
y recibe nuestro programa completo

Revisa la carpeta de spam si no recibes nuestro correo

Descarga el programa completo
Completa este formulario
y recibe nuestro programa completo
Descarga el programa completo
Completa este formulario
y recibe nuestro programa completo

Revisa la carpeta de spam si no recibes nuestro correo

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.